FAQ

Whistling Kettle

Does the handle get hot as the kettle boils?

The Whistling Kettle features a silicone handle that offers a soft grip and keeps the handle nice and cool.

How many cups of tea or coffee can I make at once?

You can make 4-6 cups of coffee/tea each time you use the kettle.

How do I keep the Whistling Kettle clean?

Once the kettle has cooled, pour out the remaining water and wipe it down
gently with a damp cloth.

We recommend you descale the kettle regularly to maintain its finish. To do
this, follow the instructions below:

  1. Boil equal parts water and vinegar.
  2. Turn off the heat and let the kettle sit for a few hours.
  3. Rinse and repeat as needed until the interior is clean.
  4. To remove vinegar, empty the kettle and fill it with water. Bring the
    water to boil. Turn off the heat and empty the kettle.

Will my water stay hot in the kettle after it boils?

Our unibody design ensures that your water stays hot longer than any traditional kettle.

Why is there no lid?

The Whistling Kettle features a lidless design to eliminate accidental spills.

VACUUM JUG

Will the Vacuum Jug leave rings on my countertop?

No, the double wall insulation prevents condensation or heat transfer to
the outside of the jug.

Is the Vacuum Jug made with lead?

No, our Vacuum Jug features an inner glass wall. This healthy and safe alternative prevents your drink from taking on a metallic taste.

Can I microwave the Vacuum Jug?

No, the jug is made out of stainless steel and is not microwave safe.

How do I keep the Vacuum Jug clean?

This product is hand wash only with soap and water. Rinse the product thoroughly before the first use and after each additional use. Liquid can get trapped in the base of the jug, so be sure to avoid completely submerging the item in water while cleaning it.

How long will my drink stay hot/cold?

The Vacuum Jug keeps your drink hot for 12 hours or cold for 24 hours.

Is shipping free?

Yes, we offer free shipping to all our customers

What is your return policy?

Items can be returned within 30 days of receipt of delivery (we don’t cover return postage) however If you received defective, damaged or incorrect item, you only need to email us photos showing the defective item and we will replace or refund you right away. It normally takes 3-5 business days for the refund amount to show up in your account.

Do you ship internationally?

No, we only ship to U.S address

How do I register my warranty?

Register your product at www.mecola.com.au/register.

What do you mean by “sustainable products?”

All of our products are built to save energy and reduce waste by offering consumers reusable alternatives to popular coffee and tea wares like plastic cups, one-time use filters, and disposable drink pods.

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